| Author |
Message |
    
John D.
Moderator
Username: John_d
Post Number: 4643
Registered: 06-2003
Posted From: 95.208.80.143
| | Posted on Thursday, June 10, 2010 - 03:40 pm: | |
OK Folks, I allowed this thread to continue in the hope that it would remain a civil conversation but I think it's time to pull the plug - no more posts please.
Obviously there are two (and maybe more) sides to this story. The folks that were on scene know exactly what took place - no one else. In addition, many positive accounts have been cited as well as this one neagative one.
Finally, many excellent points have been made that folks should consider when using a taxi service at any location.
Every traveler has choices when deciding to use a service (or not) and future travelers should derive their own conclusions from the discussion.
Let's close the book on this one no more posts please. |
Tom Jackson
Senior Member
Username: Tombo
Post Number: 510
Registered: 05-2004
Posted From: 76.106.250.199
| | Posted on Thursday, June 10, 2010 - 03:38 pm: | |
Tony - I agree with you 110%. Time to put this thread in the R.I.P. file. |
Tony Cabrera
Senior Member
Username: Tonyc
Post Number: 1600
Registered: 08-2006
Posted From: 64.237.195.33
| | Posted on Thursday, June 10, 2010 - 03:08 pm: | |
Phil and Jim,
I agree with your comments 100% and think it's time for this topic to "rest in peace". Unfortunately, Mr. Cox isn't willing to give up, so my suggestion to all Spats who frequent this page is to discontinue entertaining his point-of-view. For the benefit of all, this topic should be deleted immediately.
Happy travels! |
Demetrius Cox
Member
Username: Catseye
Post Number: 13
Registered: 05-2010
Posted From: 199.195.58.18
| | Posted on Thursday, June 10, 2010 - 02:44 pm: | |
Phil,
Thanks for your suggestion and for sharing a more narrow view.
You appear ready, able, and willing to take care of yourself. Congratulations. Others aren't so experienced, discerning, capable, or aware, and I'm not willing to leave them to the sharks and wolves - at least not without warning.
We take care of our own, friend. Might want to remember that.
Deek |
Phil Doubleman
Senior Member
Username: Phil
Post Number: 1626
Registered: 08-2005
Posted From: 68.35.26.65
| | Posted on Thursday, June 10, 2010 - 02:14 pm: | |
One post from me.
I don't need a champion to keep me out of trouble. I know when I'm being treated unfairly and I learn from the personal experience. Sometimes lessons are expensive. I don't pay attention to folks giving me information that I can't prove without undue research on my part. I like to see for myself and learn from the experience.
I personally like George's service. He keeps me out of the rain and from walking long distances when I'm in Dover. I choose to believe that what I pay for his service is fair for me. I don't presume that his service to someone else is fair. That is for them to decide... not me.
Therefore, I suggest that you use your personal experience for yourself and leave others to determine theirs. |
Demetrius Cox
Member
Username: Catseye
Post Number: 12
Registered: 05-2010
Posted From: 199.195.58.18
| | Posted on Thursday, June 10, 2010 - 01:31 pm: | |
Jim,
Regrets if you feel uncomfortable.
Facts are facts, and not personal. Good people need to know.
Certain other people would LOVE to have this thread deleted, but then the biggest victim would be the Truth, and their illegal practices would no longer be open to public scrutiny.
Sometimes we need to feel uncomfortable to be motivated to take action and do the Good, Right, and Honest thing.
I will not retreat from my Service's Core Values, and I ask that you do the same.
Respectfully,
Deek |
Jim Hunt
Intermediate Member
Username: Jhunt66
Post Number: 98
Registered: 12-2009
Posted From: 66.31.169.240
| | Posted on Thursday, June 10, 2010 - 01:03 pm: | |
This thread has become far too personal for me, so I will bow out, with the recommendation that the Moderator delete the whole thing. The subject has come full circle; it's now getting redundant and uncomfortable. |
Demetrius Cox
Member
Username: Catseye
Post Number: 11
Registered: 05-2010
Posted From: 199.195.58.18
| | Posted on Thursday, June 10, 2010 - 08:08 am: | |
Jack,
This being your first post here, I am challenging you publicly to state your professional status and affiliation to all members of this board.
Are you Active Duty or a DoD Retiree?
It gives me no joy to say you are egregiously wrong and apparently have not been reading through all of the stated facts. Or, at the very least, are refusing to acknowledge that perhaps this man you may know has been scalping you and probably many others.
George Glew, Jr. is clearly - and I mean CLEARLY - dishonest and taking advantage of travelers affiliated with the military. He is breaking the law - several laws, actually - and I just don't know how else to say it.
To be clear: I am not "looking to put the guy out of business", although I will say that if he chooses to continue his unfair business practices, he really does need to fold up his tents and get out of town. Frankly, I saw so many professional violations taking place with George's Taxi that we must question whether the proprietor and his taxi service can ever be rehabilitated. Not for me, or us, to decide.
You posted:
"I certainally find it comendable if George's Taxi was looking to refund you because you did not pay enough for the ride you were given to 3 different locations. Hope the driver did not lose his job over all this."
Answer: George is NOT to be commended for attempting such an obvious "Hush, hush" stunt, thereby averting public discourse and debate over his shady business practices.
You also asked:
"Was this your first time using space A travel"
Answer:
As previously stated on this thread (twice), I am a 25+ year veteran of Space-A travel.
You also say:
"Obviously you had no dealings with George you dealt with his employees and never gave the guy a chance to defend himself before you blasted him by trying to put him out of business."
Answer:
No, you are again wrong and intentionally distorting the facts. As previously stated this thread, I spoke with George three times.
- Twice from Travis AFB when he lied to me and attempted price gouging on a fare to BWI / Reagan Airports;
- And I spoke with him again in Dover when he was dispatching drivers to us;
- I also witnessed discussion between George and his driver on Sunday, where they were colluding on price fixing.
You state:
"You DID get to where you were looking to go. Some of us may not be so lucky the next time we travel through DAFB."
Answer:
- First of all, I do not subscribe to your ethos of "Go anywhere, pay any fare, no matter the cost";
- I challenge you to stand in front of the mirror with $250 bucks in one hand - surrounded by your family, junior troops, grieving widows, and retirees - and again try to justify caving in to George Glew, Jr. and his ilk.
- If you've ever been an E-1, or E-5, traveling with numbed senses, or just plain poor...I guarantee your outlook on shelling out $250, or even $20, for an exorbitant fare would be different;
- This is why we need Consumer Protection laws and regulatory oversight, Jack.
Last, but not least, readers of this board will no doubt find it very interesting that you defend George Glew, Jr so vigorously, yet never reference the Dover AMC Gram, or Dover USO, where travelers have access to at least NINE other commercial providers of ground transportation, PLUS one rental car company who will "pick you up".
So, Mr. Herrington, you can lay off the shrill fear-mongering. Dover is known to be "laid back", but if travelers plan ahead to negotiate and secure their own needs with a formal Reservation, I am confident few of them will be walking, or stranded.
Regards,
LCDR Deek Cox, USN |
Jack Hennington
New member
Username: Jackhennington
Post Number: 1
Registered: 06-2010
Posted From: 64.12.116.208
| | Posted on Thursday, June 10, 2010 - 01:50 am: | |
I have been watching and following all these posts from Mr. Cox and I find this to be a bit un necessary and damaging to the rest of SPA travelers. You certainally have done your homework on taxi fares and meters and so on but I do not understand why over a few dollars for a service that you recieved.
I have gone through DAFB many of times and have used George's service and have found the service excellent and fair bags are packed up for you the car is clean the driver is respectful and he actually shows up.
You have obviously been watching this taxi service for some time and were not looking to pay for a service you seemed to feel that you were intitled to. You paid 15.00 to go to 3 locations. SHAME ON YOU. You did not complain when you paid to little. Just seemed to complain when you felt you where being taking for a ride and where tired of paying for a service. The driver the night you came in must have made a mistake and you benefited from it.
What about the rest of us that depend on this service and are happy???
The only problem that comes with all your letter writing to all these jurisdictions is that you are looking to put the guy out of business and he does provide service at all hours. Where others do not and I can back that up.
You were right in one of your posts we will probably have to make sure we have comfortable shoes packed for walking.
I certainally find it comendable if George's Taxi was looking to refund you because you did not pay enough for the ride you were given to 3 different locations. Hope the driver did not lose his job over all this.
It really is sad that one of our own would actually look to put someone out of business that is looking to make a living by servicing us. Was this your first time using space A travel.
Obviously you had no dealings with George you dealt with his employees and never gave the guy a chance to defend himself before you blasted him by trying to put him out of business. By the looks of things you may have succeeded. I would not be proud of that sir for a few dollars. You DID get to where you were looking to go. Some of us may not be so lucky the next time we travel through DAFB.
Always be careful for what you wish for!!! Hope you are never stranded Mr. Cox because it is really not fun. |
Jim Hunt
Intermediate Member
Username: Jhunt66
Post Number: 96
Registered: 12-2009
Posted From: 66.31.169.240
| | Posted on Thursday, June 10, 2010 - 12:30 am: | |
Deek:
Seems to me the optimal outcome of all of this is to:
1. NOT disrupt the service at Dover -- no one wants to exit the terminal on a dark and stormy night to an empty cab stand!
2. Make you whole -- refund or whatever you and George work out, with or without the regulatory folks' help.
3. Ensure that future SPATs will not be forced to repeat your experience.
All three objectives could probably be met by filing a complaint with DELDOT, let George's Taxi answer that complaint and get straight with the rules once again.
In any event, you have done us all a great service by opening our eyes to a situation that apparently we've been reluctant to acknowledge for quite some time. BZ for your efforts! |
Demetrius Cox
Member
Username: Catseye
Post Number: 10
Registered: 05-2010
Posted From: 199.195.58.18
| | Posted on Thursday, June 10, 2010 - 12:09 am: | |
Forgot to mention:
- Collusion between Proprietor and Driver to gouge customers on un-metered fares. |
Demetrius Cox
Member
Username: Catseye
Post Number: 9
Registered: 05-2010
Posted From: 199.195.58.18
| | Posted on Wednesday, June 09, 2010 - 11:57 pm: | |
Answers / clarification:
- Several suspect practices are central to this discussion:
** No use of meters (although they were installed and powered up);
** No publicly posted rates;
** No maintenance of a Trip Log;
** Driver quotes $15 un-metered fare for ~5 mile trip from Dover Pax Terminal to Hotel, and a mere 9 hours later quotes un-metered $20 for a 3 minute / 1.95 mile ride...same pax, same amount of luggage;
** Driver tacks on additional un-metered $20 charge to continue service another 5 miles;
** Driver refers to *private* gouge sheet to levy un-metered fares on passengers, irregardless of distance and time considerations;
** Driver states he is running a limousine service, when clearly he is operating a State-sanctioned metered taxi service;
** Proprietor publicly states long distance fares on this Space-A message board, swears he's never quoted anything higher. A few weeks later, he attempts price gouging for those same quoted fares;
** Clarification: Mr. George Glew, Jr (Proprietor, George's Taxi, TEL: 302.223.5000) called my mobile at 12:43 PM on Sunday, 06 June 2010. I was driving and did not answer the call. Mr. Glew left voicemail offering a "full refund" of fares collected from us during the previous 24 hours. We did not return his call, and will not. Accepting his offer would be selling out on principle, and could constitute a bona fide Legal settlement, thus releasing George's Taxi and the corporate proprietor from further scrutiny and / or legal action. |
Jim Hunt
Intermediate Member
Username: Jhunt66
Post Number: 95
Registered: 12-2009
Posted From: 66.31.169.240
| | Posted on Wednesday, June 09, 2010 - 07:20 pm: | |
Look here http://www.taxicabelectronics.com/Rates.htm
for representative metered taxi rates all over the country. A 5-mile trip can run from a low of $12 to a high of $22 or more. Many jurisdictions impose extra airport exit tariffs (e.g. $11 in NYC).
Again, if you're informed, you're fore-armed. |
Jim Hunt
Intermediate Member
Username: Jhunt66
Post Number: 94
Registered: 12-2009
Posted From: 66.31.169.240
| | Posted on Wednesday, June 09, 2010 - 06:45 pm: | |
The amount paid in this case is central to the accusation of unfair practice, but the real question is whether the taxi/limo operator is complying with the rules so that you, the passenger, can determine for yourself if you're being treated fairly. In any jurisdiction that I'm aware of, those rules include (1) posted rates in fractions of miles, (2) use of a calibrated meter to calculate the fare based on mileage and/or wait time, and (3) a written record/log of each trip/fare. Extra charges for large luggage, etc must also be clearly posted. Any taxi that refuses to use the meter and instead quotes fares based on "package" trips is taking unfair advantage of his customer's need for transportation. In the middle of a rainy night, that may be perfectly fine with some passengers, but it is still unfair and against the license rules. SPATs need to be aware of this and react accordingly. |
neal floyd
Advanced Member
Username: Nfloyd
Post Number: 249
Registered: 09-2007
Posted From: 67.233.174.14
| | Posted on Wednesday, June 09, 2010 - 06:20 pm: | |
It cost me $22.00 at Charleston to get from the military passenger terminal on the AF base to the rental car location at the Charleston International Airport. The taxi driver had to go back to the gate that he entered the AF base at to get his taxi drivers ID card. This must be a kind of security procedure. I think that that cost us a couple of extra $$. This was about midnight. |
PR
Senior Member
Username: Pretzlaff
Post Number: 1689
Registered: 06-2003
Posted From: 75.147.181.102
| | Posted on Wednesday, June 09, 2010 - 06:13 pm: | |
Perhaps it would be helpful to review what cabs cost at other bases.
Another 'ground transportation' thread asked how much cabs were at McChord.
I have paid $20 (fare plus tip) to get 4 miles to the 512 park and ride where the buses go to SEATAC. I have also paid $25 to get 10 mile to Fort Lewis.
So, folks, how much does it cost to get places at McGuire, Andrews, Norfolk, Charleston, and Travis, for example?? |
steve mccoy
Intermediate Member
Username: Nuhusker
Post Number: 64
Registered: 04-2009
Posted From: 69.18.53.101
| | Posted on Wednesday, June 09, 2010 - 03:33 pm: | |
Jim -- just to clarify, as I understand it, Mr. Cox said that George had left a vm on his phone offering the refund, etc. Mr. Cox didn't say he actually spoke with George. Maybe that's a bit confusing. |
CanDoEZ
Intermediate Member
Username: Daytona_john
Post Number: 124
Registered: 06-2003
Posted From: 174.97.248.50
| | Posted on Wednesday, June 09, 2010 - 03:08 pm: | |
What do you want to pay $4.99 in the middle of the night on a restricted base for a lift to billets or a motel? How long do you think anyone could remain in business paying for the cab, gas, insurance, drivers wages and operating costs. Press the issue and we will have no service. Just my HMO. |
Jim Hunt
Intermediate Member
Username: Jhunt66
Post Number: 93
Registered: 12-2009
Posted From: 66.31.169.240
| | Posted on Wednesday, June 09, 2010 - 02:46 pm: | |
Uh-oh. Something ain't right here. Deek says George offered a full refund; George says he could not contact Deek. Whether or not a refund was offered/received could make a huge difference in getting this episode into perspective and reaching a satisfactory conclusion that works in the best interests of SPATs travelling through Dover. |
George M Glew Jr
New member
Username: Medic18365
Post Number: 4
Registered: 06-2008
Posted From: 205.188.116.208
| | Posted on Wednesday, June 09, 2010 - 01:55 am: | |
As the owners of a small business we have found out the hard way. that anything can be said about us as individuals or as business owners. We have found that peoples proceptions can be posted anywhere, without recourse. In reference to Mr. Cox's experience, once one of our drivers made us aware of a potential problem we attempted to contact Mr. Cox to no avail.
7 days a week in every type of weather we service the DAFB when no other carriers will get out of bed to do so. We will continue to provide the best service that we can and deal with customer problems as they arise to the best of our ability when given the chance to do so.
We also appreciate this web site and the opportunity to communicate with our customers.
However we will never engage in arguments or negative comebacks when using this site.
George and Jodi Glew
George's Taxi |
Carole G
Advanced Member
Username: Greengal
Post Number: 244
Registered: 01-2010
Posted From: 68.205.151.181
| | Posted on Wednesday, June 09, 2010 - 01:26 am: | |
Deek,
Thanks for the tips and your points were well taken. Thank goodness we have fellow travelers that look out for each other.
You have brought some valid points to light and travelers be aware and plan ahead.
Happy Travels |
Demetrius Cox
Member
Username: Catseye
Post Number: 8
Registered: 05-2010
Posted From: 199.195.58.18
| | Posted on Wednesday, June 09, 2010 - 12:55 am: | |
Tony, Jim, and Fellow Travelers:
This morning I dialogued with the Dover AFB Staff Judge Advocate's office regarding the events of 5 - 6 June 2010 and our business dealings with George's Taxi.
The Dover SJA has received similar complaints about commercial providers of Ground Transportation in the Dover, Delaware area. As mentioned in an earlier post, the matter has been referred.
Some people will not understand - especially if they too are in the business of earning a living in the professional transportation sector. To them we might collectively say: If you are an honest and fair proprietor, you have nothing to fear. The demand for your services will probably only increase as the bad apples are winnowed out.
However, to the dishonest, the corrupt, the liars, thieves, and any co-conspirators colluding with them to separate good folk from their hard-earned cash, we might also say: We are on to you, and you are being watched very closely.
And to any apologists out there opining about how certain proprietors just "have" to charge unfair and disproportionate rates "just to stay in business", and other illogical nonsense:
We (the victims) categorically reject your stated or implied assertions that one must be dishonest, exploitative, and greedy to stay in business and remain a going concern. You give the great city of Dover, the State of Delaware, and your claimed profession a most unsavory reputation.
I also do not believe in examining a problem without providing at least some reasonable alternatives for Ground Transportation to our fellow travelers:
- If you know you're headed to Dover, be sure to talk it up with other Space-A passengers on your flight. We witnessed this first-hand this past weekend, and it warmed the heart. Three gentlemen bartered with a couple to arrange a lift up to Wilmington. One lady negotiated a ride to Pennsylvania with a family headed in the same direction. Others worked rides out to the Dover AFB gate just so they wouldn't be held hostage at the Pax Terminal taxi stand;
- Use the Dover AMC Gram on this web site to contact other providers of commercial transportation, and negotiate a competitive fare. Team up with fellow SPATs to secure better group rates, which are usually much more affordable than single fares;
- The Dover Pax Terminal now sports a truly world class USO lounge. The volunteers staffing the USO lounge are locals, know the lay of the land, and may be able to suggest a range of suitable alternatives;
- If your Space-A flight to Dover is scheduled to arrive after normal business hours (nights, weekends), know your options and remember to CALL AHEAD to book reservations;
- Always pack a rain coat, comfortable shoes, and use wheeled luggage, or a quality backpack, if possible. Pack light, and be prepared to hoof it from point to point, as necessary.
Additional recommendations for alleviating the bottleneck in Ground Transport at Dover are being forwarded to the appropriate Air Force Support elements.
Semper Fi,
Deek |
Tony Cabrera
Senior Member
Username: Tonyc
Post Number: 1598
Registered: 08-2006
Posted From: 64.237.205.33
| | Posted on Tuesday, June 08, 2010 - 11:44 am: | |
Folks,
On three occasions I've used George's Taxi at Dover AFB, twice from the Terminal to the Eagle's Rest (lodging) ($15 each time) and once to the Best Western Galaxy, about a mile off the main gate ($20); always during night hours and under rain. I've thought the fare to be a little high, but after considering the circumstances, I've consider the fare to be fair.
With all my respect to Mr. Cox and others that may concur with him, I think that before we take such action as to bring the issue to the Dover BBB and to the Dover AFB Staff Judge Advocate's Office, we should give George an opportunity to speak on this board, so we can hear what he has to say. We should also consider that not all taxi companies are allowed to enter military installations and that this issue could bring some serious situations to Spats and retirees in the future, especially, as someone mentioned previously, in a place like Dover AFB. So, Mr. Cox the issue is in your hands!
Just my $0.02 cents.
Happy travels! |
Carole G
Advanced Member
Username: Greengal
Post Number: 238
Registered: 01-2010
Posted From: 68.205.151.181
| | Posted on Tuesday, June 08, 2010 - 11:43 am: | |
Deek,
Thanks for bringing the facts to light. Anyone that choses to use George's Taxi now does so at their own risk. Everyone has been forwarned! Please follow thru with your claim to the Jag.
Thanks for looking out for your fellow Spats.
Carole |
ed caly
Intermediate Member
Username: Topshirt89
Post Number: 66
Registered: 09-2004
Posted From: 74.67.246.149
| | Posted on Tuesday, June 08, 2010 - 11:31 am: | |
Deek; good for you; I will walk before riding a "George's" Taxi/Limo or other so-called transport. Thanks for your warning. |
Demetrius Cox
Member
Username: Catseye
Post Number: 7
Registered: 05-2010
Posted From: 199.195.58.18
| | Posted on Tuesday, June 08, 2010 - 09:04 am: | |
Jim, DeeDee et al
Thanks for your ongoing concerns. Facts are as stated.
This matter is being referred to the State of Delaware, Dover BBB, and Dover AFB Staff Judge Advocate.
Best Regards,
Deek |
Jim Hunt
Intermediate Member
Username: Jhunt66
Post Number: 88
Registered: 12-2009
Posted From: 66.31.169.240
| | Posted on Tuesday, June 08, 2010 - 01:43 am: | |
DeeDee has a good point. Given George's strident defenses (in earlier posts) of his policies, procedures and prices, he may very well being ripped off by his drivers. Checking his registrations, George operates three vehicles, all registered as "Taxi" types. Therefore, these vehicles are prohibited by DE DOT regs from using anything other than meter rates when used for public service. Drivers also must keep written logs of each trip, with meter readings and all trip details.
George is obviously serious about his business services to SPAT customers...he even advertises on this board's website. He'd be crazy to deliberately open himself up to this kind of criticism. Hence Deek's "full refund", which would, in my opinion, redeem him -- at least in this case. Absent another complaint, we should perhaps ask George to respond here re this incident and be prepared to forgive and forget. In the meantime, "Remember the Meter" should be our watchword. |
Demetrius Cox
Junior Member
Username: Catseye
Post Number: 6
Registered: 05-2010
Posted From: 199.195.58.18
| | Posted on Tuesday, June 08, 2010 - 01:19 am: | |
DeeDee,
Because the Driver never turned on the meter.
And
George is a loud, vocal kind of guy. I heard what the man told his own Driver - with mine own ears.
Cheers,
Deek |
DeeDee Clarke
Senior Member
Username: Deedee
Post Number: 651
Registered: 05-2004
Posted From: 67.11.180.124
| | Posted on Tuesday, June 08, 2010 - 01:08 am: | |
Me: "Well, what did he say?"
Driver: "George says to charge you 22 bucks, but I'll keep it at $20"
How do you know that George didn't tell him to go by the meter rate? |
steve mccoy
Intermediate Member
Username: Nuhusker
Post Number: 60
Registered: 04-2009
Posted From: 173.27.220.234
| | Posted on Monday, June 07, 2010 - 11:36 pm: | |
" I didn't want to jump to any conclusions about "George's Taxi", but if he's ripping people off, then the Space-A and Dover communities have a right to know, or at least to be forewarned;"
Deek -- Now this is something we can agree on. And appreciate your detailed explanation. It answers a lot of questions. |
Demetrius Cox
New member
Username: Catseye
Post Number: 5
Registered: 05-2010
Posted From: 199.195.58.18
| | Posted on Monday, June 07, 2010 - 06:40 pm: | |
Jim & John,
Thanks for understanding and for helping bring this shady proprietor into the light.
No worries about the Pepperd Space-A Board, Jim. I am a long time Space-A traveler and frequenter of this site and the invaluable service the SPAT community provides. It's why we do this, right? Makes my blood boil to see unscrupulous people trying to work over young troops and retirees...especially at a sacred place like Dover, where so many of our fallen have been repatriated, and where many freshly grieving families travel, still.
FYI: I am using a new logon after being unable to recover my old username / password following a prolonged lapse in Space-A travel.
Semper Fi,
Deek |
John Civick
Advanced Member
Username: John6412
Post Number: 283
Registered: 07-2008
Posted From: 166.188.178.19
| | Posted on Monday, June 07, 2010 - 06:19 pm: | |
DC, I for one appreciate the "heads up" and empathize with you. When one arrives tired int he middle of the night we're fair game and our "transportation hosts" know that they can take advantage of us. I hate to be taken advantage of but also know sometimes I have to pay the piper if want to reach a destination. Good luck in the remainder of your travel. |
Jim Hunt
Intermediate Member
Username: Jhunt66
Post Number: 86
Registered: 12-2009
Posted From: 66.31.169.240
| | Posted on Monday, June 07, 2010 - 06:16 pm: | |
Deek:
see this other thread: http://www.pepperd.com/spacea/messages/989/630404.html
which raisies all kinds of flags re George, yet George himself claims to be following the rules. Maybe you should drop the dime to DE DOT...
I'm just regret that your first experiences on this board are so stressful...this really is a great way to communicate with others who share your passion for Space-A.
Cheers! |
Demetrius Cox
New member
Username: Catseye
Post Number: 4
Registered: 05-2010
Posted From: 199.195.58.18
| | Posted on Monday, June 07, 2010 - 05:50 pm: | |
Jim,
Thanks very much for weighing in on this thread.
I'd really like to cut George a break here, but just cannot do it. Here's why:
After challenging our driver about the exorbitant rate being charged when we reached Enterprise Rentals, and after he quoted us $20 to proceed to Avis / Budget Rentals (~ 5 miles away), the conversation went like this:
Driver: "Do you want me to call George?"
Me: "No. I have no desire to speak with George."
Driver: "Here is our 'Rate Sheet'."
(Driver produces an obviously *private*, covered copy of his 'inside' gouge sheet, which he attributed to George)
Driver: "See. Enterprise to Avis: 20 bucks"
Me: "That can't be right, or legal. Not even close to the metered rate approved by the Delaware Commission."
Driver: "Let's call George."
(Driver calls George, holds brief discussion with George - within earshot of me - then hangs up)
Me: "Well, what did he say?"
Driver: "George says to charge you 22 bucks, but I'll keep it at $20"
And so it went. Crooked as they come.
Thanks again,
Deek |
Jim Hunt
Intermediate Member
Username: Jhunt66
Post Number: 85
Registered: 12-2009
Posted From: 66.31.169.240
| | Posted on Monday, June 07, 2010 - 05:19 pm: | |
Deek's 4:50 pm post beat mine to the board.
How did George know that you were dissatisfied? Is there still more to this story?
In the recent past, George has been quite vocal in defending himself on this board. Given his offer of a refund, could the problem be George's drivers (remember - no meter was used) and not George? Hardly an excuse for poor service, but certainly is reason to file a complaint.
Any operator employing drivers who will not use the meter as the law requires is asking for trouble. But I'm sure George knows that better than we do.
All SPATS should remember that if there is a meter installed, the law requires that it be used. Any licensed cabbie (with a medallion) that tries to pretend he's a limo is breaking the law. |
Jim Hunt
Intermediate Member
Username: Jhunt66
Post Number: 84
Registered: 12-2009
Posted From: 66.31.169.240
| | Posted on Monday, June 07, 2010 - 04:52 pm: | |
It sems to me that the operative term in this report is "well after midnight". Anyone arriving at any other AFB terminal that I know of "after midnight" is stuck with little or no options for getting anywhere. A $15 fare to any of Dover's off-base hotels seems to be more than fair, given the time of night and passenger load (4 persons).
$20 for a Sunday morning ride less than 2 miles is pretty steep, but that ride should have been on the meter. DE hack regs clearly state that meters are required...so why wasn't it used?
Bottom line, Deek is correct -- keep an eye on cab practices and make sure the driver knows you are prepared to file a complaint. Complaints may be filed with the state at:
Division of Motor Vehicles
Office of Public Carrier Regulation
Attn: Russell D. Holleger
P.O. Drawer E
Dover, DE 19903
(302) 744-2729
RussellD.Holleger@state.de.us |
Demetrius Cox
New member
Username: Catseye
Post Number: 3
Registered: 05-2010
Posted From: 199.195.58.18
| | Posted on Monday, June 07, 2010 - 04:50 pm: | |
Steve,
Thanks for the comments and for sharing your perspective.
Answers:
- After noting several complaints and concerns posted on this board, I wanted to find out for myself, which I did;
- Everyone starts with a clean slate. I didn't want to jump to any conclusions about "George's Taxi", but if he's ripping people off, then the Space-A and Dover communities have a right to know, or at least to be forewarned;
- One hired fare does not make an ethical Cabbie, or company. There is a common practice among Cabbies of "Baiting the hook" - providing an initially attractive fare to cultivate follow-on business, where they then jack up the rate. Also wanted to compare Local vs. Long Distance fares and see if they were compliant and scaled. They clearly are not;
And here is the clincher:
Sunday afternoon - two hours after parting company with George's Taxi at Avis / Budget - I received a phone call and voicemail from George Glew, Jr (proprietor of George's Taxi).
The most telling aspect of this whole foul business is when the proprietor requests your mailing address to send a "full refund".
Yep. I have the recording, and will be providing it to the Dover AFB JAG for appropriate review and action.
Best and Professional Regards,
Deek |
steve mccoy
Intermediate Member
Username: Nuhusker
Post Number: 59
Registered: 04-2009
Posted From: 69.18.53.101
| | Posted on Monday, June 07, 2010 - 04:14 pm: | |
Deek -- After the attempt to gouge you on the fare to BWI or Reagan, you still used George's for two other trips. $15 from the Dover pax terminal to an off-base hotel, stopping 3 times enroute, doesn't sound that bad and if that's all that's available, then not a bad deal. But then you used him again and complain about it. If I think somebody is "unethical" they don't get another shot at me. |
Demetrius Cox
New member
Username: Catseye
Post Number: 2
Registered: 05-2010
Posted From: 199.195.58.18
| | Posted on Monday, June 07, 2010 - 03:29 pm: | |
Really?
I can't believe you are covering for an obvious rip-off artist preying on military members, their families, and DoD retirees.
For the record, it wasn't 2 AM, which really makes me wonder where you're getting your information, and (especially) what is motivating YOU. Also, you're exaggerating a bit with the "sleeping in the bushes" comment, don't you think? Whose interests are you speaking for, exactly? I'd really like to know.
Also, how do you explain the lie and attempted price gouging for transportation to BWI / Reagan?
By comparison, the ~40 mile, 50-minute ride between McChord AFB / Fort Lewis to SeaTac only costs ~$16 PER PERSON...so how is it that Mr. George Glew, Jr. "Has" to charge such exorbitant and ILLEGAL rates?
It is a terrible, greedy lie you are buying into, and you should be ashamed! |
PR
Senior Member
Username: Pretzlaff
Post Number: 1687
Registered: 06-2003
Posted From: 208.14.251.153
| | Posted on Monday, June 07, 2010 - 03:11 pm: | |
I think that you are being way too hard on George.
If you arrive at 2am at most any other Air Force base, you are stuck sleeping in the bushes until morning. At least, George is there.
The alternative to George is not a cheaper taxi service, it is NO taxi service.
When it costs you $20 for a 1 mile ride, that is from your perspective. From George's perspective, he has to leave base, drive 5 miles, pick you up, drive you 1 mile, then drive 5 miles back to base.
For you that is 1 mile and 5 minutes. For George, that is 11 miles and 30 minutes.
If I am George, I HAVE to charge you $15 or $20 for that ride, or I will go out of business.
George might not be cheap but for a family of 4 at 2am, he is a life saver. |
Demetrius Cox
New member
Username: Catseye
Post Number: 1
Registered: 05-2010
Posted From: 199.195.58.18
| | Posted on Monday, June 07, 2010 - 02:40 pm: | |
Landed at Dover AFB late this past Saturday night (6/5/2010) during a ferocious thunderstorm with my wife and two young boys (1 toddler, 1 infant).
Had been monitoring the Ground Transportation forum here for several months, and out of curiosity thought I'd give George's Taxi a call to get the unvarnished ground truth on their local and long distance rates charged to the Military and Space-A communities:
Facts:
- I contacted George personally before leaving previous AMC destination. Requested fare quotes from Dover to BWI and Dover to Reagan National Airports (rental car agencies keep restricted weekend hours IVO Dover, and we required a one-way rental);
- Readers of previous thread on this forum may recall George Grew, Jr's posting of 22 March 2010, where he stated:
"We have never charged $130.00 to Phila nor have we charged $250.00 to BWI. Our everyday rate to these airports are $159.00 to Phila and $199.00 to BWI. Feel Free to call us for a quote."
- I decided to take George up on his offer and you can imagine how disappointed (but not surprised) I was to receive a quote directly from George of "$250 to BWI and $250 to Reagan". Needless to say, we did not confirm any reservation with George's Taxi for this need;
- Once we landed at Dover, we collected our bags and proceeded to the taxi stand, where two of George's Taxi's were waiting for hire. Being well after midnight, I decided to give them the "Local Test", and see for myself if any abnormal variances arose. Realizing the hour, and with no business awaiting them, I anticipated the drivers would offer a reasonable fare to take us to a local Dover hotel (Base Lodging was full);
- We requested a quote for this service from George's drivers, received a price of $15, saw them both nod their heads in agreement, noted the taxi meter was indeed "off", then loaded our bags and proceeded to the hotel (15 minutes, 4.98 miles) without incident. Important note: We stopped at three hotels within 2 miles of the Enterprise Rental location on Bay Street (all were at full occupancy), before finally locating a lodging vacancy. We paid the driver $15, tipped him $5, asked him about his availability the next morning (to take us 2 miles down the road to Enterprise Car Rental), and he requested that we contact George's dispatcher directly...which seems to be George himself;
- On Sunday morning, we called George's dispatch one hour ahead of our requested pick-up time, and the driver met us promptly, as requested. Please note it was one of the SAME two drivers we met the previous evening at Dover Pax Terminal - but not the same driver who serviced us between Dover AFB and our hotel;
- After the quick drive over to Enterprise Rental Car - replete with chatty conversation with the SAME driver that quoted us a $15 fare from Dover to the hotel just a few short hours before - I was disappointed and surprised to have him state a $20 fare to travel a mere THREE MINUTES and 1.95 miles to Enterprise Rentals;
- When I challenged the driver on this obvious price gouging, and quoted him the per mile rate authorized by the Delaware Commission, he backpedaled, stating "Well, we're a Limo service";
- The adventure continued. Enterprise Rentals had suffered a power outage the night before and could not service new business at their South Bay location. We decided to divert to Avis / Budget Car Rentals, instead;
- Once we got back in the same car, with the same driver, he quickly stated: "It'll be another $20 to take you to Avis / Budget" (8 minutes and 4.95 miles from Enterprise to Avis / Budget);
- By that point, I had seen and heard enough. I know when I'm being worked and I know when I'm being gouged. We proceeded to Avis / Budget where we paid the driver his un-metered $40, and saw him on his way.
Recommendations:
- Shop around, and force all Ground Transportation providers in the Dover area to compete fairly for your business;
- Know the sanctioned "Contract (or Starting)" metered rate, as well as the "per mile" charge being levied against your transportation need;
- Make the driver QUOTE you his or her rates BEFORE contracting their service;
- Only tip for quality service and on-time delivery;
- Beware of price gouging and unethical practices, such as those experienced by this Active military family and long-time (25+ years) Space-A traveler.
In closing, my primary concern with sharing this detailed account is to especially protect junior military personnel, military dependents, retirees on fixed incomes, bereaved (CAT I) personnel, and all other Space-A travelers who need to be armed with current information in order to safeguard their wallets from unscrupulous business practices and shady proprietors.
Semper Fi,
LCDR Deek Cox, USN |
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